Nova privacy notice

Nova is operated by Proxima Technologies for managed Linux server monitoring. This notice explains how Proxima collects, uses, shares, and retains personal data for this website, private beta requests, and the Nova V1 private beta.

Who Controls the Data

Proxima Technologies is responsible for the personal data collected through this website and beta request form. For production customer environments, Proxima may act as a service provider or processor for customer-controlled telemetry under a signed customer agreement or data processing agreement. If that agreement conflicts with this website notice, the signed agreement controls for that customer environment.

Data We Collect

Website and beta requests: name, work email, company or tenant name, notes you submit, agreement status, bot-prevention result, and technical request data such as IP address, user agent, timestamps, and security logs.

Account and tenant data: customer contact details, tenant names, user roles, Grafana organization mappings, billing status, limits, and usage records.

Collector and host data: collector identifiers, node names, enabled monitoring features, install token state, Alloy version, last seen timestamps, and status information for enrolled Linux hosts.

Metrics and logs: enrolled hosts send selected metrics and logs through the Nova gateway to managed storage. Customer-selected logs may contain personal data if customers configure applications or file paths that write personal data to logs.

Why We Use Data

Proxima uses data to respond to beta requests, qualify and onboard customers, provide dashboards and alerts, manage tenant access, route telemetry, monitor collector health, provide support, prevent abuse, maintain security, understand usage, prepare billing or commercial terms, and comply with legal obligations. Depending on the context and applicable law, the legal basis may be pre-contract steps, contract performance, legitimate interests, consent where required, or legal compliance.

Service Providers and Disclosure

Proxima may disclose data to hosting, DNS, CDN, security, email delivery, analytics, observability, support, and infrastructure providers that help operate the website and Nova. The website uses Google Analytics to understand aggregate website traffic, the signup form uses Cloudflare Turnstile for bot prevention, and beta request submissions are routed by email to Proxima staff. Proxima may also disclose data when required by law, to protect rights and security, or with customer authorization.

Cookies, Analytics, and Bot Prevention

This website does not intentionally use advertising cookies or cross-context behavioral advertising. The site loads third-party resources for fonts, Alpine.js, Google Analytics, and Cloudflare Turnstile where enabled; those providers may receive technical request data needed to deliver their services. Google Analytics may use cookies or similar technologies to measure aggregate website traffic and page usage. If Proxima adds marketing pixels, advertising retargeting, newsletters, or other non-essential cookies later, this notice and any required consent flow should be updated before those tools are enabled.

Retention

Beta request emails and related records are kept while evaluating, onboarding, supporting, or documenting the beta relationship, then deleted or anonymized when no longer needed. Account, tenant, billing, support, and security records are kept while the account is active and as needed for legal, tax, dispute, abuse-prevention, and security purposes. The current Nova V1 product definition targets 1 year of metrics retention and 90 days of logs retention unless a customer agreement says otherwise.

No Sale or Advertising Sharing

Proxima does not sell personal data and does not share personal data for cross-context behavioral advertising. Proxima does not use customer telemetry to train foundation models.

International Processing

Data may be processed in Thailand and other countries where Proxima or its service providers operate. Customers with strict residency, transfer, or regulated-workload requirements should confirm those requirements in a signed production agreement before onboarding critical workloads.

Your Rights

Depending on your location and relationship with Proxima, you may have rights to request access, correction, deletion, restriction, objection, portability, consent withdrawal, or information about how your data is used and shared. Proxima may need to verify your identity and may deny or limit a request where permitted by law, contract, security needs, or legal obligations.

Customer Responsibilities

Customers are responsible for choosing which hosts and log paths to monitor, giving required notices to their own users, employees, or customers, and avoiding secrets, credentials, payment data, health data, or unnecessary personal data in logs. Production use that processes personal data should be covered by an appropriate customer agreement and, where required, a data processing agreement.

Children

Nova is a business service and is not directed to children. Proxima does not knowingly collect personal data from children through this website or private beta request form.

Contact

For privacy requests, retention questions, deletion requests, data processing agreements, or production compliance requirements, contact privacy@proxima-technologies.com before moving critical workloads into Nova.